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Complaints-handling policy

Editorial Complaints

HerCanberra seeks to present the most accurate and up-to-date information across our website and social media platforms as is humanly possible. But we will be the first to admit that a small team doing a huge workload can, and sometimes does, make mistakes.

We regret if ever this occurs and it is always our intention to correct our mistakes or amend our work to ensure it is always fair and honest.

If we have mucked up!

If there is a factual inaccuracy in any of our published pieces, we will seek to correct this immediately. Just tell us what has gone wrong, and we will check it and change it—with sincere apologies. The best way to contact us is via email. It would be great if you could clarify the nature of your complaint and the details of the piece in which it is contained so we can move quickly to assess it.

Please email Beatrice Smith, our Online Editor, in the first instance at editor@hercanberra.com.au.

If you don’t agree with us

It may be that you disagree with a personal viewpoint we have published. In this case we will take on board your concerns and express these to the relevant journalist for consideration.

We are proud of our editorial independence.

We will always reserve the right to determine our editorial line and to represent a diverse range of news and views. In the rare instance of any serious dispute over content published on HerCanberra being raised, the matter will be escalated to a full editorial team meeting. HerCanberra’s Management Board reserves the right to make any final decision on publication. But we hope it never comes to this!

Code of Ethics.

We adhere to the Media, Entertainment and Arts Alliance Code of Ethics in all of our news gathering. We also spend considerable time fact-checking our stories and presenting views and opinions as fairly and honestly as possible. We are known across the city for the level of care with which we give our reportage and we are proud to uphold this reputation.

We will get back to you if there is a problem

We will consider all requests for correction or clarification as a matter of urgency and we promise to keep you in the loop as we do so. We genuinely welcome the opinions and feedback of our community.

We go into complaints resolution in good faith, having always appreciated the respectful feedback we have received from readers. We do hope this continues.

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